Anonymous

Bad company - lousy customer service

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I have ordered twice from them. I don't know why I ordered the second time because it took 4 months to get my 1st order. They kept telling me (on email - because you can't call) that they were out of stock, so I changed the order and week later the new order was out of stock. I ended up getting completely different than what I ordered. The company is a SCAM - donot order from them if you value your time and money. Finally I got my order 4 months later and they didn't send me 2 out of 8 items I ordered. Emailing back and forth. They take 2 days to respond to email and then when you reply to that email - it takes another 2 days to respond. BAD CUSTOMER SERVICE - product is good but HORRIBLE service and shipping times.
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Reason of review:
Poor customer service

Preferred solution: never to buy from you again

Anonymous

Scammed

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I ordered a few things in there website about a month ago and never received... Now when I try to go on there website it says doesn't exist and under maintenance . I'm really upset and there's nothing I can do now
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Anonymous

Placed and order last week.wanted to cancel asap bcz of the bad reviews which I saw in web site later on.

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Placed and order last week.wanted to cancel asap bcz of the bad reviews which I saw in web site later on. I tired to contact the store many times also via FB too no ones responded so far but one rep said it's not being paid .But my CC went trough with the payment.I NEED A REPLY SOON. I WANT TO CANCEL THE ORDER AND GET THE FULL REFUND AS I INFORMED THEM BEFORE 12 HOURS OR WAIT FOR THE ORDER AND KNOW THE ORDER STATUS . send me an e.mail if the y wish to refund in full as my cc info changed or let me know the delivery date. i have to inform fraud prevention or pay pal after I get a reply. ord no 453613 for $ 84.78 useless sales people . pm
View full review
Loss:
$85
Reason of review:
Poor customer service
1 comment
Guest

Hi,So sorry to hear that you had some problems about your order. Could you please let me know your order number or registered email address so that I could be able to help you..

Anonymous

Tidestore Shipping Service Review

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Tidestore - Simple Review #1489094060
I ordered and paid for a pair of knee boots with the jean material on Jan 23,2016. Today is March,9,2017 and I have yet to receive my boots. I keep getting emails telling me to be patient but dag exactly where they shipping these boots from Noah's Ark??? Sheesh
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Reason of review:
Order processing issue
Dung Tdc

Tidestore - Shipping Service Review

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Updated by user Jan 03, 2017

Pls haven't recieve my order yet contact me in this number 587337****

Original review Dec 26, 2016
I ordered 5 items or 6 december 3 haven't recieve any of it pls review and send my orders my phone number 587337****
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Reason of review:
Order processing issue
4 comments
Guest

Hello I have not got my order yet I order it December 9 2017 my order number is 463*** * jean jacket plz can you help me it is for my sister. My E-Mail is Bmpetty@***.com it is already paid for since Dec. 9 2017

Guest

I odered boots from them on 1/28/2017 and still have NOT received them.

Guest

Hi,

So sorry to hear that you had some problems about your order. Could you please let me know your order number or registered email address so that I could be able to help you?

Also, you could email me at reviews@***.com if you have any questions.

Have a nice day.

Guest
reply icon Replying to comment of Guest-1261102

Scottyjoyceharvey@***.es

View more comments (3)
Emlyn Cbe

Tidestore - Shipping Service Review

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HELLO TONY?!, IM STILL AWAITING 2 DELIVERIES ref: https://accountm.tidestore.com/account/order_details?orderID=423072/ Fhttps://accountm.tidestore.com/account/order_details?orderID=424931 FROM DEC1rst?? It's nearly Christmas ?!!

I've already sent lots of emails ?? URGENT SHIP MY GOODS I PAID FOR, I already got a DHL tracking no. Now it's saying neither of my orders have been shipment yet?? I paid in full dec1rst.

RING ME ASAP 085168**** IRELAND( Claire) I also need to give you my new home address as I move on Friday but we can change address when you or DHL have rang me!! Regards a very unhappy customer

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Reason of review:
Order processing issue
2 comments
Guest

Hello again I have put in my order on Dec 9 2017 I have not got it plz sen me my order I paid in full on December 9 2017 no one have e-mail me back or no one have call plz do My e-mail number Bmpetty@***.com My order number is 463**** plz can someone plz E mail me back and let me know something plz my order is a Christmas gift to my sisters I have nothing to give to them. I have been e-mailing you guys sence December 13 2017 no one e-mail me back plz do

Guest

Issue has been resolved ! I'd like to take this time to say a big "Thank you to Cecila and co. For spoiling me"

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Anonymous

Amiramatanis@***.co.il

Hello On 3.12.16 I bought 12 Pandora charms and I STILL DID NOT GET THEM You charged me 917.49 yun on 15.12.16 where is my order please announce me mm mmm mmm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mmm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mmm mm mmmm mm mm mmm mm mm mm mm mm mm mm mm mm mmm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mmmmmmmmmmmmmmm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm
View full review
Loss:
$5000
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

1 comment
Guest

Hi,

So sorry to hear that you had some problems about your order. Could you please let me know your order number so that I could be able to check for you?

Thank you. Any questions, please feel free to let me know at reviews@***.com.

Have a nice day

Tidestore

Emlyn Cbe

Tidestore Shipping Service Review

STILL DIDNT RECIEVE MY FULLY PAID 2 Orders from December1rst??? Order2: https://accountm.tidestore.com/account/order_details?orderID=424931 Order1: https://accountm.tidestore.com/account/order_details?orderID=423072 Receipt No: 4548-89**-**31-8769 PLEASE RING ME ASAP 085168**** Claire Mc Kevitt
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Reason of review:
Order processing issue
Anonymous

Bait and switch

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My 2nd order, the 2nd time they did it. They have a REALLY nice dress for a good price. I ordered it, 10 days later I called to ask where it was and same answer both times. "oh sorry we discovered we are out of that dress, you can replace it with any other similar priced dress on the site" I needed that dress for a wedding and trusted that I would be here in 15-20 days! Avoid, especially if the deal seems to good to be true. this is silly that this website makes me type 100 words. This is just filler and ignore it. thank you
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Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker New Richmond, Wisconsin

Tidestore Shipping Service Review from New Richmond, Wisconsin

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I ordered a dress from this store on September 21st. I wasn't given any order number or other information for tracking (they mentioned tracking in one of their emails). Since the order was placed, I've tried writing to them 2 times and only heard one lame reply. I am going to dispute this item and payment on my credit card, and to *** with them! I think they are a foreign operation as their English in the email wasn't the best. They also had very poor grammar when they responded. I have entered all I can enter. I keep getting the message that I need at least 100 words. What more can I say?
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Cons:
  • According to the internet and other consumers
  • Poor quality
Reason of review:
I placed this order 9/21/16; I have no order# nor do I have any tracking number information. What am I dealing with here? I plan on disputing this order on my credit card since I doubt I'll ever receive the dress I ordered. Be forewarned!!

Preferred solution: Full refund

Anonymous
map-marker Shreveport, Louisiana

Tre Review

Can i talk to you all about what i ordered
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Anonymous
map-marker Charlotte, North Carolina

Tidestore Shoes Review

DO NOT ORDER FROM THIS STORE ! I OREDER A PAIR OF SHOES FROM THIS STORE IT TOOK FOREVER WHEN I RECEIVED THE SHOES IT WAS NOT THE SHOES IN THE PICTURE. SCAM !
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Reason of review:
Not as described/ advertised
Oluwakemi Smr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Beijing, Beijing

DO NOT ORDER FROM THIS FRAUDULENT SITE!

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I placed an order with a company called tidestore.com on Thu 2015-08-06 @ 13:40 Your payment of order No. 288584 is confirmed with TideStore.com Someone then pointed me to the negative reviews on SiteJabber, and reading that the quality was really bad and that it was impossible to get a refund, I cancelled the order and disputed the payment on PayPal on Thu 2015-08-06 @ 15:09. Please note that 1 hour 30 min between placing the order and receiving the cancellation confirmation. After backwards and forwards with the seller with paypal, i was told today that i needed to retuen the merchandise before i could receive my money back. THIS ORDER WAS CANCELLED 1h30m AFTER BEING PLACED AND NO MERCHANDISE WAS SENT TO ME
View full review
Loss:
$149
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

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Anonymous

Bad quality

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Took too long to get to where I am at in the USA. Quality is very bad no word to describe this. I am curious how come this company still on the internet selling junk clothes at an expensive price. I bought total of $145.00 took a month to get there. The items I received are poor quality and supper thin you couldn't wear them. I am supper disappointed plus now I will have to face with nightmare returning all items back to China. This company should be shut down. Please DO NOT BUY COTHES FROM CHINA! Don't make mistake like me.
View full review
Loss:
$145
Cons:
  • Poor quality
Reason of review:
Bad quality
Eleina Fpr
map-marker Cape Town, Western Cape

Stock Review

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This is to all consumer world wide, Do Not Buy from Tidestore. I spent $180 am still waiting a month later and some items are out of stock apparently. You then change items and its still out of stock. Facebook and all advertisers must shut them down. $180 and waiting . Order 273872. I will keep posting on every board till they sort out my order.
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Reason of review:
Not as described/ advertised
Manisha Iur

They tried scamming me....and I hit back muahaha

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Basically I ordered something and it didn't arrive. When I emailed them about it, they provided me with a false/nonexistent tracking number. It was very clear I wasn't gonna be receiving jack. So this is what I did: I disputed the charges by filing a claim through my bank and it worked. I would have gladly paid for my merchandise if I'd received it, I would have- but I didn't. And after all this time my order STILL hasn't arrived, good thing I acted. I don't give money away, and least of all to crooks. Unfortunately, not everyone they've scammed was as lucky as me. I did some research on several sites and lo and behold, they've stolen from dozens of people (maybe more). I mean isn't that what it's called when you take money that isn't yours and give nothing back? Last I heard, people who do that are called thieves. Their company needs to be shut down ASAP.
View full review
Cons:
  • Tried to scam me
Reason of review:
Poor customer service
1 comment
Guest

Found this advise really useful thanks. Had exactly the same tracking issue and flaky response that the number will change once in-country etc...

And then to wait another 20 days! 17/6/15

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